As a part of our continuous commitment to excellence in manufacturing, G.E. Mathis Company earned the ISO 9001:2015 certification. The updated certification, which replaces ISO 9001:2008, aims to improve and clarify quality assurance methods by providing new standards for a more interconnected world.
Notable changes to the certification include:
- Greater emphasis on company leadership and understanding individual organizations, rather than a “one-size-fits-all” approach
- Acknowledgment of increasingly complex organizational structures
- Alignment of standards across multiple management systems
- Expanded and better-structured approaches to organizational risks and opportunities
- More user-friendly service to improve customer satisfaction, retention, and loyalty
A 10-clause structure for all Management System Standards (MSS), also known as the High-Level Structure (HLS), outlines specific guidelines for the implementation of these new considerations. The ten core clauses are as follows:
- 1. Scope
- 2. Normative references
- 3. Terms and conditions
- 4. Context of organization
- 5. Leadership
- 6. Planning
- 7. Support
- 8. Operation
- 9. Performance evaluation
- 10. Improvement
New Standards for a Changing Workplace
The revised certificate moves away from a focus on simple supply chains to instead follow higher-level structures, allowing users of several different systems to easily integrate the new standards into each of their processes while promoting — and benefiting from — increased industry globalization.
ISO 9001:2015 also places emphasis on risk-based thinking; earning ISO certification now requires organizations to measure, analyze, and evaluate the risks and opportunities of every manufacturing process in order to identify and limit potential hazards.
Making G.E. Mathis Company Even More Reliable
Obtaining ISO certification was a long, challenging process, but it serves as proof of quality throughout every step of our manufacturing processes. With this documentation, we can assure customers that our internal workings are consistent, cost effective, and risk appropriate. Furthermore, it reflects our commitment to compliance with applicable industry standards and government regulations.
Throughout our more than 100-year history, G.E. Mathis Company has been dedicated to upholding integrity and craftsmanship in the metal fabrication industry. Our ISO 9001:2015 certificate is the next step in ensuring we continue to offer exceptional precision laser cutting services and top-quality custom-formed products.
Customer satisfaction is the buzzword of the 21st century. The dynamics of power has shifted irreversibly in favor of the buyers and companies can no longer afford to stay aloof and disseminate information or offer support according to their whims and fancies.
Customer satisfaction is defined by marketers as ‘how a product/service stacks up against (or surpasses) the buyers’ expectations’. Armed with the convenience of a global economy and the power of the internet truly giving credence to the term ‘a global village’, prospects and customers now have an array of high-quality, affordable products to source from all corners of the world. Obviously the key differentiator is how adeptly vendors can support queries, extend help and reward brand loyalty.
According to research by Ruby Newell-Legner, a single negative experience with a supplier requires 12 positive experiences to balance the decision in favor of a renewal or upgrade! Considering the fact that word of mouth publicity is ranked as the most influential form of promotion and the high churn rate of existing clients, a robust division dedicated to transforming the interactions of buyers with the company is a wise investment.
Embodying this sentiment and built on the pillars of Quality, Integrity, & Craftsmanship, G.E. Mathis Company is a leader in the field of supplying long, intricate and close tolerance fabrications. We not only believe in going the extra mile and ‘doing whatever it takes’ to achieve perfection, we also firmly advocate a policy of Total Customer Satisfaction by focusing on providing all the conveniences needed to successfully process large orders and handle extremely large components which are beyond the capability of most of our competitors.
As an ISO 9001:2015 certified company, exceptional service and performance are a part of our legacy of brilliance. Focused on buyer experience, G.E. Mathis Company has incorporated the art of balancing cutting edge technology with customer value into its vision and mission.
59% of Americans switch to a new brand because of an unrewarding experience with the original vendor. We understand that each of our customers has a unique set of needs. Our team can provide solutions to each and every customer need, and with the combined knowledge of each skilled craftsmen along with our diverse modern equipment, we ensure that brand loyalty comes easy to you!
For additional information about any of our services, or to find out how we can work together to ensure that your next project is a success , please email us at email@example.com or give us a call at (773) 586.3800.